‘Social Listening’: Unilever Aims to Harness Vaseline’s Viral TikTok Trend.
First identified over 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline could hardly be considered an natural focus for digital platform algorithms.
Nonetheless, its ascent as a TikTok talking point has placed it at the forefront of an advertising revolution, where major corporations are allocating substantial funds to content creators and devoting less capital to marketing items in legacy broadcasters.
A Journey from Drilling to Digital
Originally produced in the 1870s by a chemist, Robert Cheeseborough, who noticed oil rig workers using on their skin with a derivative of drilling. Now, a flood of content from users have recorded its extensive utilization in “practical tricks”.
Promoted as a solution for polishing footwear or extending perfume longevity, as well as a fix for creaky hinges. Users have even applied it to stop the scourge of crisp flavouring sticking to fingers.
Harnessing the Hype
Noticing its viral resurgence, strategists within the corporation amplified the hacks by tasking their in-house experts with verification and letting the content creators in on the results.
Claims that Vaseline reduced the sensation of spicy food on lips were confirmed. Similarly supported were ideas it could lengthen scent duration and restore leather handbags. Suggestions it could whiten teeth or make eyelashes longer were debunked.
A Plan Built on ‘Social Listening’
Outdoor advertising and television commercials would once have dominated Unilever’s advertising drive. Yet this viral episode has helped convince executives to turbocharge spending on content creators.
This monitoring of online platforms to shape commercial tactics has been labeled “social listening”. Fernando Fernández, recently appointed, has suggested it is aiming to spend a full fifty percent of its huge ad budget on social media content.
Shifting to Modern Engagement
A leading Unilever executive, who is heading the digital initiative, said the company was just evolving with contemporary approaches of connecting with customers. She said interacting online “without killing the party” was essential.
“What is the key to genuine brand integration? This remains our core objective as brands, since the era of community gossip and talking about what they used.
“We are witnessing a departure from a broadcast model, where we would just transmit messages … Now it’s many conversations, various groups. The shift of the algorithms means that these audiences appear specific, but they’re not.
“Ensuring your product is discussed by consumers, talked about by other people, that is how you can build trust and relevance. Content makers are key. This word-of-mouth strategy is being amplified.”
A Seismic Media Shift
The strategy reflects dramatic transformations taking place in media consumption, with the youth demographic devoting greater hours to social media platforms than legacy broadcast and print media.
The shift is reflected in declines in traditional media advertising. Across Britain, commercial funding for primary networks have declined by over six hundred million pounds in actual value since the end of the last decade.
The Creator Economy Boom
This further signifies a merging of functions as corporations essentially turn into content studios, linking up with hundreds of content creators to promote their goods.
An industry expert from a leading agency said: “Clearly, there is a migration of viewers away from some legacy media and their time is increasingly on Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Numerous corporations inform us consumers have more faith in suggestions from the individuals they follow compared to commercial messages. This is a persistent pattern.”
He said brands could also save money by focusing on influencers over large-scale legacy ad buys, which also enables easier content adjustment to gauge performance.
This strategy is expanding. Promotional expenditure on digital creator partnerships is increasing four times faster than the media industry overall. Across the United States, it has increased by over 100% since 2021 and is projected to reach substantial figures in 2025.
The Enduring Power of Broadcast
Even with this transformation, industry figures said they believed TV advertising still had a prominent role to play, as broadcasters retained the power to drive countrywide discourse.
The executive noted: “One of the highest return-on-investment media opportunities is still major broadcast spectacles. It's not a matter of networks declaring: ‘Our relevance has faded.’ The focus is on who seizes focus … I think there’s 100% a place for them.”