How Covert Recording Revealed a Multi-Million Pound Timeshare Scheme

It has been described as a major deceptions of its type in the United Kingdom.

In all 14 defendants have been sentenced for their part in a £28m scheme to swindle over 3,500 vacation property holders.

The targets were keen to get out of long-standing vacation property deals and went looking for assistance.

A large number were aged between 60 and 80. More than 500 of them lost in excess of £10,000, and one paid more than £80,000.

Those victimized were faced intense presentations extending for six hours. They were financially worse off, holding useless fake "rewards" and remained trapped in expensive holiday ownership agreements they could no longer use.

The Company Behind the Scam

The firm at the core of the scheme was Sell My Timeshare (SMT). They took people's money to support the proprietors' luxurious way of life of exclusive education, high-end properties and exclusive air travel.

The man at the helm of the firm, the company director, was handed a seven and a half year sentence in January for fraudulent conspiracy.

In the latest development, his wife one of the co-defendants was part of the concluding cases to receive sentencing.

She was handed a 24-month suspended prison term at the judicial venue after pleading guilty to financial crime.

This has been a lengthy process and represents a huge win for the individuals who testified, the police and legal representatives.

How the Probe Was Initiated

The first knowledge of SMT was in the summer of 2016. I was working in the reporting team of a broadcasting service, creating current affairs features.

A acquaintance mentioned that his mum had inherited the rights of a holiday property in the Spanish coast and, after years of holidays, had commenced searching to exit the deal.

It's worth mentioning how widespread holiday ownership had evolved with UK travelers in the eighties and nineties.

Timeshares allowed families to access the identical property every year, or trade their time slots with other owners who had apartments in other resorts. Roughly 600,000 vacation seekers seized that option.

The initial boom was paired with a numerous stories about rip-off merchants fraudulently marketing investments. They appeared frequently on public interest shows.

The common vacation property deal locked buyers for decades.

By 2016, those owners who had used their guaranteed place in the sun for 20 or 30 years were getting older, and many were looking to end their association to their holiday properties.

A number had declining mobility and couldn't get to their properties. A few just thought they'd achieved their goals from them. And some had passed away, in frequent situations leaving their family members to assume the deals - plus their annual payments and upkeep costs.

The Investigation Develops

It was at this point the friend's mum had been placed. She searched the web for solutions and found SMT, a business whose website promised to get her out of her contract.

Yet, having submitted funds and arranged an appointment with them, her loved ones smelled a rat.

Subsequent checking revealed hundreds of people claiming they had submitted funds and got nothing in return. In fact, they had suffered financially. Substantial amounts.

The reporting group commenced probing what was happening. It quickly became clear that there were dubious individuals active in the vacation property industry.

One lawyer had many grievance cases waiting to sue SMT.

We spoke to clients who had dealt with the organization and they collectively described identical situations. They assumed the business would buy their property away from them but when they participated in a session (for which they made an advance payment) they were told there was no market for their property.

In place of that, they were encouraged - actually compelled - to spend more money acquiring "the firm's incentive scheme", linked to the organization's holding firm, the overarching entity.

What exactly these were was not exactly clear. They appeared to be a type of exchange medium, offering cheaper vacations and amenities and shopping deals.

And they were seemingly "tradable" with fellow investors, eventually.

Investing money immediately would lead to an future return that would pay for the company's charges and result in the investor ahead financially, freed at last from their burdensome deal.

Too good to be true? Well, yes.

A 'Bait-and-Switch Scam'

Assuming these reports were true, this was a major deception.

The technique is termed a "misleading sales."

An operator - here the company - "lures the customer by marketing a specific service only to then say that's not available, steering the client towards another, inferior product or service.

This is against the law. Possessing all the evidence we had assembled, we presented the rationale to secretly film one of the firm's consultations.

The process requires dedication, work, and strong justifications for why this is the exclusive approach to gather the data required to confirm deceptive practices.

Armed with that permission, our compact group set up a consultation with one of the company's representatives in the location.

Acting as a member of the public aiming to help his mother free from her timeshare contract|holiday ownership agreement

Richard Summers
Richard Summers

A seasoned casino enthusiast with over a decade of experience in gaming analysis and strategy development.